NPMSG Academy

All employees, regardless of how much experience they might have, need to be aware of what your company requires of its employees. Safety training is mandated by OSHA to be provided to all workers to ensure worker safety.

Learn the key elements of what employees need to know, including:

• Understanding your company standards

• OSHA 29 CFR 1910 requirements and how they relate to our industry

• Understand legal responsibilities for a safe work environment

• Review of common hazards that result in incidents, accidents and insurance claims

• Employer and employee responsibilities

Workplace safety is extremely important within the property management sector.

This session will help participants gain a better understanding of the legal implications of and requirements to perform a hazard assessment and job analysis and what hazards currently exist and what can be done to mitigate possible incidents, accidents and/or illnesses.

Participants will learn the key elements of a safety assessment and job hazard analysis, including:

• How injuries on the job affect both you and the company

• How to perform a safety assessment and what to look for

• What part the job hazard analysis plays in the overall safety assessment

• Develop strategies to address hazards identified

Creating a Successful Safety Culture for the 21st Century

Safety is People-Focused, not Job-Focused. Safety Success = Business Success.

Learn Key Elements of Effective Safety Leadership, including:

• Four Key Leadership Traits

• Leading By Example – It Starts At The Top

• Importance of Defining Roles and Goals

• Inspiring a “Safety First” Culture

• Assuring Employee Buy-In and Involvement

• Having the Right EHS Programs In-Place

• Some New Safety Practices, Procedures and Protocols

Risk Management and Mitigation is a very important part of a property professional’s day-to-day responsibilities. They have both legal as well as financial implications. Do you know what to look for?

In this class, you will learn:

• Risk Identification and Their Impacts

• Risk Assessment Techniques

• How to Prioritize Your Assessment Results

• Developing Site-Specific Mitigation Plan

• Risk Tracking and Ongoing Monitoring and more...

All employees, regardless of how much experience they might have, need to be aware of what is required when dealing with various emergencies. Crisis management is vital. OSHA mandates that emergency action plans be taught to all workers as part of a company’s required documented safety training program.

Key Elements and Outcomes:

• Mandatory OSHA EAP requirements

• Why an EAP is so important to your company’s overall safety program

• How to assess, evaluate and/or prepare your EAP in advance of a crisis or event

• What to do before, during, and afterwards and more...

Ergonomics training is not specifically mandated by OSHA regulations; however, ergonomics related issues continue to be one of the top worker- reported claims facing employers. These claims can result in being reported to OSHA and enforced under the General Duty Clause resulting in citations and fines. This class will train employees to recognize ergonomic problems, their adverse effects, and how to avoid them.

Learn the key elements of an effective ergonomics safety program, including:

• Ergonomic Problems in the Workplace

• Environmental Factors

• Workplace Analysis

• WMSDs and How to Avoid Them

• Tips and Tools for a Safer Workforce and more!

Sadly, we are all aware that workplace violence is now part of our everyday lives. It seems that nearly every time that we turn on the television, listen to the radio, read a newspaper, or receive an e-News blast on one of our hand-held devices, that we often hear that it happened again. This workshop has been developed to provide some clarity on how to detect, and address workplace violence.

We will review the following:

• Understand and recognize OSHA guidelines as they apply to protecting America’s workforce from workplace violence.

• Define workplace harassment, bullying, workplace violence, and their impacts.

• Identify behaviors and potential risk factors that can be experienced in multifamily housing.

• How to identify, manage, and avoid workplace violence situations

• How to create a risk assessment and develop relevant policies and procedures

Safety and Business Continuity Planning consists of the following learning discussions:

• Safety planning is critical to a company’s operations.

• Learn successful strategies when developing or enhancing your safety program including the who, what, when, where, why and how of a successful safety management program.

• An effective safety management program not only helps to protect staff, residents, visitors and guests, but can also help manage and control a number of other business and operating costs.

• Why a well-managed safety program helps to maintain and protect your company’s image and reputation within the community.

• How to implement safety programming, even on a budget.

Personal Protective Equipment (PPE) is required by federal regulations to ensure worker safety. This course will help participants gain a better understanding of PPE.

Learn the key elements of an effective PPE program, including:

• OSHA 29 CFR 1910.132 requirements and how they relate to general industry

• How to perform a site hazard assessment

• How to perform a job analysis

• The hierarchy of controls

• Types of PPE used in general industry

• Near misses and their importance

• Employer and employee responsibilities

Fire Prevention and Protection will cover the basics of what you need to know and do with respect to fire prevention and fire protection at your site.

Learn the key elements of an effective Fire Safety program, including:

• Knowing What Systems Are In Your Buildings and How They Work

• Having a Fire Safety Action Plan

• Understanding the Fire Triangle

• Fire Extinguishers – P.A.S.S.

• The RACE Principle

• Fire Alarms and Fire Drills

OSHA’s Hazard Communication Standard requires employers to provide training for any employees that can potentially be exposed to hazardous chemicals used or stored in the workplace. In 2022, HazCom citations rank #2 on the OSHA Top Ten List of Most Cited Workplace Safety Violations, up from #5 previously.

This class will provide participants with the key elements of an effective HazCom/GHS Compliance Program, including:

• Understanding the HazCom Standard and the

• Globally Harmonized System of classification

• Employer, and staff responsibilities

• Employee training requirements

• Container labeling compliance

• Importance of Safety Data Sheets

• Program evaluation, and continuous improvement

Slips, trips and falls account for a significant majority of incidents and accidents in the workplace. All of these are preventable. We will discuss how to ensure that your workplace stays safe.

Learn the key elements of what employees need to know, including:

• OSHA General Duty Clause

• OSHA 29 CFR 1910 requirements

• Most common causes of slips, trips and falls

• Importance of ladder safety

• Working at varying heights

• Fall prevention techniques

• Proper housekeeping and maintenance

In this training we cover the following key takeaways:

• Overview of OSHA 1910.1030

• Required Employee Training and Education

• Safe Work Practices

• Understanding the Hierarchy of Controls

• The Bloodborne Pathogen and Exposure Control Plan

  • Exposure Prevention

  • Universal Precautions

  • Proper Use of PPE

Electrical Safety and Lockout Tagout procedures are two critical areas of day-to-day operations that every maintenance professional needs to know. This is an introduction to these principles.

Learn Key Elements of Electrical Safety and Lockout Tagout, including:

• Basic electrical safety requirements

• What is lockout tagout and why is it important

• Why you need a lockout tagout program

• Types of energy and what to do with each for LOTO

• Eight Steps of a LOTO Program

In the course we will cover the following:

• Overview of OSHA Subpart D – Ladder Safety Requirements

  • OSHA 29 CFR 1910.23

  • Styles and Types of Ladders

  • Understanding Duty Ratings

• Choosing the Correct Ladder for the Task

• Safe Work Practices

• How to Inspect Ladders

• Case Study, Review, and Statistics

• Sample Ladder Inspection Checklist

OSHA Reporting and Recordkeeping will help property management maintenance professionals gain a better understanding of what is required to fulfill this important EHS program requirement and what they can do to help.

Learn the key elements of recording and reporting including:

• OSHA Overview

• Top OSHA reported incidents and accidents

• Understanding the OSHA 300, 301 and 300A Forms

• What Gets Recorded and What Gets Reported

• Most Common Incidents and Illnesses Recorded and Reported

• Playing your part in minimizing events at your sites.

Time Management skills are essential for your professional success in the workplace.

We’ll share best practices on the following:

➢ How to plan and prioritize your daily, weekly, monthly, quarterly and annual tasks.

➢ How to become more efficient and productive.

➢ How to overcome procrastination quickly and easily.

➢ How to delegate more efficiently.

➢ How to manage ad-hoc projects and tasks given to you that could interrupt your newly found peace of mind.

In this day and age, management teams must all work collectively towards achieving unified goals. This is key for the success of any property professional, but even more so for new maintenance supervisors. Unfortunately, it can be all too easy to overlook the required training and professional development needs of these newly minted managers. The excuse…we just do not have enough time.

This workshop will provide your team members with the necessary skills and tools for them to succeed. The results: higher morale, increased collaboration and productivity, a stronger team ethic, and more, all of which promote and support a stronger team.

Participants will learn to focus on development opportunities that promote a culture that recruits, hires, trains, and retains top talent, which also improves succession planning. No more last-man standing so to speak.

Workshop Objectives:

• The importance of defining a clear management track.

• Strategies for developing newly promoted managers.

• Clearly, and concisely identifying core roles, goals, and competencies for managers.

• Promotion of the importance of continuous career path development for managers.

• How to apply the principles of new manager development for your organization.

As we grow, we learn to become leaders. Being a leader seems to be natural for some, and learned for most others. No matter how we have become a leader, it is important to remember that we must lead ourselves before we lead others. You first need to take the time to look inward to see how you can assess, motivate, and improve your own leadership abilities.

With our “Self-Leadership” workshop, you will discover some specific ways of how to be a better leader, not only for yourself, but for those you lead.

We will share proven strategies to help you guide yourself in positives ways. This will enhance who you are as a leader and inspire others to do the same.

Remember, “leaders do not create followers, they create more leaders!” Tom Peters

Workshop Objectives:

• Understand what self-leadership is and why it is important.

• Learn how to motivate yourself.

• How to think positively.

• Learn how to set SMART goals.

• How to implement these strategies to build your team.

Effective budgeting skills are essential for a property management professional’s continued growth and professional development. This session will help participants gain a better understanding of the processes and intended outcomes.

Learn the key elements of budgeting including:

• Understanding the budgeting process

• Learn advanced forecasting techniques

• Understanding financial terms

• Learn how to manage to a budget

• Identify how to analyze budgets

• Understanding trends that have impact to the bottom-line

• Identify smart procurement practices

• Understanding the legal aspects of budgeting.

The Capital Planning and Asset Preservation workshop will provide a clearer understanding of this key ownership objective. It will help to demystify the process that property professionals must undertake to address them and instill confidence that you can do it.

As a property professional, you will sometimes be called upon to undertake this critical task or group of tasks. When this occurs, you should have a strategic plan at the ready on how to assess, address, and achieve the objective.

This workshop will provide an understanding of what you will need to know, what process to use, how, and when to start, the importance of the project schedule, the milestones that need to be met along the way, and how to bring it across the finish line successfully: on-time, and within budget.

Remember, “by failing to prepare, you are preparing to fail.” Benjamin Franklin

Workshop Objectives:

• Understanding the owner’s objectives.

• How to effectively review and understand a PCNA.

• Ensuring accuracy in a project’s Scope of Work.

• How to use professional analysis to support the expenses.

• How to avoid common project funding gaps due to under-budgeting.

• The why behind “historical data” and why is not indicative of actual costs.

• Why your facilities/maintenance manager should always review.

The goal of this workshop is to provide participants with a practical understanding of construction, renovation, or rehabilitation project management

What is required when being asked to perform those duties as well as your role as a property professional.

• Knowing owner/client objectives

• Visualizing project goals and benefits

• Managing the process/deliverables

• Effective Communication

• Assessing and understanding any constraints and how they impact time, costs and performance

• Scope creep and how to avoid it

• The project closeout process

Coaching and Mentoring are critical skills for an employee’s professional development. This session will help participants gain a better understanding of how to achieve and use these vital leadership skills.

Learn the key elements of coaching and mentoring, including:

• Coaching, mentoring and the GROW model

• How to develop and use SMART goals

• How to develop a professional development plan

• How to avoid or overcome common obstacles

• How to build and foster employee trust

This session has been designed to help teams gain a better understanding of what is needed to build trust and resilience within an organization.

We will discuss a variety of strategies on how to foster a workplace environment that:

• Promotes trust

• How to gain the trust of employees by empowering them

• Promoting transparent communication

• Identifying different personality types and how to develop stronger, more collaborative relationships.

• Keeping stress and stressors in-check, accepting, and managing change in a positive manner and best practices to stay motivated.

Learning Outcomes and Key Elements of this course are:

• How to collaborate as a true partner.

• How to foster higher degrees of teamwork.

• The characteristics of a high-performance team and how to manage them.

• The importance of effective and consistent communication.

• How to manage a remote workforce.

• How to train your high-performance teams.

• The techniques of an effective team meeting.

Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Critical Thinking will lead to being a more rational and disciplined thinker and will reduce your prejudices and biases which will provide you a better understanding of your environment.

This workshop will provide the basic skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will help to lead you to become more productive at work, and provide an invaluable skill to use in your everyday life.

Workshop Objectives:

• Understand the components of critical thinking

• How to utilize non-linear thinking

• Using logical thinking

• Recognize what it means to be a critical thinker

• Evaluate information using critical thinking skills

• Identify the benefits of critical thinking and revise perspectives, when necessary

• Comprehend various problem solving abilities

Leadership skills are very important for an employee’s continued growth and professional development. This session will help participants gain a better understanding of leadership and influence and how to cultivate these skills.

Learn the key elements of leadership including:

• Understanding transformational leadership

• Know your team, their learning styles and how you may need to adapt your leadership styles to meet their needs

• Learn to lead by directing, delegating and participating

• How to create action plans

Time Management skills are essential for your professional success in the workplace.

We’ll share best practices on:

• How to plan and prioritize your daily, weekly, monthly, quarterly and annual tasks.

• How to become more efficient and productive.

• How to overcome procrastination quickly and easily.

• How to delegate more efficiently.

• How to manage ad-hoc projects and tasks given to you that could interrupt your newly found peace of mind.

We are all part of teams in our everyday lives. At work, at home, on the athletic field or as part of civic engagement. You may not give it much thought, but you play an integral part of so many team’s successes.

Teamwork and Team Building will share some best practices on;

• The concept of a team and its factors for success

• The three types of teams

• The Tuckman team development model and its four phases and characteristics

• Actions taken as a leader and as a follower

• Importance of team-building activities

• Problem-solving techniques using the Six Thinking Hats model and more...

We all continue to learn every day. Right? This is good. But for many of us, we do not readily share what we know with our teams. This is usually not done deliberately. For many people, instead of training others so they learn, they rationalize it this way: “It’s easier if I just do it myself.” But stop and think about that for a moment. Is that how you have learned? Became successful? Of course not!

Let us show you how to become a better trainer, facilitator, coach, and leader. In this course, we will help you:

• Identify what training is and how to present it

• Understand how to determine your participants individual training needs

• Develop learning plans that incorporate a variety of learning styles

• Learn about how to facilitate learning sessions so they deliver quality and achieve maximum results

• Create an active and engaging learning environment

• Deal with tough topics and difficult participants

Developing good Organizational Skills is an investment that will provide benefits for many years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.

Throughout this webinar the participants will learn about the tools that are necessary in developing better Organizational Skills.

• Examine current habits and routines that are not well organized and learn to prioritize your time, schedule effectively and manage daily tasks

• Learn about ways of listing, archiving, and storing information and supplies

• Learn how to organize personal and work space

• Learn how to resist project procrastination and drive results

• Learn how to use this information to become more successful

IAQ, Indoor Air Quality provides participants with an overview of IAQ standards and associated environmental impacts learned from the Covid-19 Pandemic. Participants will be better able to identify indoor air pollutants, and hazards, and develop a process to eliminate them.

Learn the key elements of an effective IAQ program, including:

• Utilizing the basic principles of IAQ to assess and address environmental conditions such as moisture, mold, pets, smoking, dust, dirt, pest droppings, carbon monoxide, radon, etc., as they all impact breathability

• Applying the latest strategies to evaluate, identify, document, and mitigate issues and to provide residents with the best and highest degree of indoor air and environmental quality.

• Identifying products that could potentially pose a health risk and replace them with less intrusive alternatives

• Assessing and redefine existing workflow processes that may have a negative impact on an individual’s indoor quality of life issues.

• Providing essential resident and staff education and instill ongoing reminders as these all play an extremely important role with the overall success of the program

Preventive maintenance has always been an important task that we perform at our properties. This session will take that principle one step further by adding predictive maintenance and its importance.

Participants will learn the key elements of an effective PM and PdM program, including:

• Defining the different types of maintenance

• Understanding financial implications

• Challenges to managing an effective PM and PdM program

• How to present your project ideas to leadership so that they get approved

• Ensuring success and ongoing results